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1.
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Quality improvement in european public services : concepts, cases and commentary
by Bouckaert, Geert. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19Q15q] (1).
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2.
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The evolution of public management : concepts and techniques for the 1990
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : MacMillan, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11E938e] (1).
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3.
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Public service and market mechanisms : competition, contracting and the new public management
by Walsh, Kieron. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : St. Martin's, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19W225p] (1).
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4.
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The politics of quality in the public sector : the management of change
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P7695p] (2).
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5.
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Managerialism and the public services : cuts or cultural change in the 1990s?
by Pollitt, Christopher. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Cambridge : Blackwell Business, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19P775m] (4).
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6.
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The regulatory challenge
by BISHOP, Matthew | KAY, John | MAYER, Colin. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New york : Oxford University, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20B6221r] (1).
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7.
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Organisation and management in the public sector / por Alan Lawton e Aidan Rose. --
by Lawton, Alan | Rose, Aidan G. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Londres, UK : PITMAN, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.01 L4257o] (1).
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8.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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9.
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Usagers ou clients? : marketing et qualite dans les services publics
by QUATREBARBES, Bertrand. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1).
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10.
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Qualidade total no serviço público : questionamentos e recomendações segundo os 14 pontos de W. E. Deming
by MONTEIRO, José Airton. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : QA&T Consultores Associados, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M775q] (2).
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11.
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Pobreza : un tema impostergable: nuevas respuestas a nivel mundial
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : Fondo de Cultura Economica, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.01P7394pt] (1).
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12.
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In search of results : performance management practices
by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).
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13.
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Anais / Organizado pela Escola de Administração Pública Cidade de Curitiba
by Seminário Gestão de Recursos Humanos Curitiba 7-9 nov.1995. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Curitiba : EAP / IMAP, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.16S47179a] (1).
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14.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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15.
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Excelencia nos servicos publicos : gestao da qualidade total na decada de 90
by CARR, David K | LITTMAN, Ian D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C3111e] (1).
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16.
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The reinventing government workbook : introducing frontline employees to reinvention
by Osborne, David | RIVERA, Victor Colon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.05O814re] (1).
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17.
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Guía para la implantación de cartas de servicios Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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18.
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A gestão da qualidade e a excelência dos serviços educacionais : custos e benefícios de sua implantação
by XAVIER, Antonio Carlos da R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1996Availability: No items available On order (1).
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19.
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Decentralising public service management
by Pollitt, Christopher | BIRCHALL, Johnston | PUTMAN, Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Houndmills : Macmillan, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13P775d] (1).
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20.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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